Frequently Asked Questions
Q:How long the order will be Deliverd?
your items will be shipped out 1 - 3 days after receiving the order. In general, it may take about 3 - 10 business days for delivery, depending on the different delivery means you select. Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 3 business days. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.
Q:How do I track my shipment?
We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.
Q:What should I do if my shipment never arrives?
Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the 'Contact Us' button on the website. We will get back to you shortly.
Q:Can I Returns my items?
At jacketparkauk.com your complete satisfaction is our top priority for long-term business between us, we offer the return and exchange instruction. Before you want to return goods, please contact us via email to discuss the problem you are having first. Most of the time we can solve the problem by giving technical support and you needn't to send anything back.